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Shipping, Order, Delivery & Returns Policy

Shipping, Order, Delivery & Returns Policy

Last updated: [13/08/2025]

1. Order Processing

  • Processing Times: Each product page lists the specific processing timeframe for that item. Processing times exclude weekends and public holidays.

  • You will receive two notifications:

    1. Order Confirmation – sent when we receive your order.

    2. Shipping Confirmation – sent when your order is dispatched, including tracking details (if applicable).

2. Shipping Methods & Costs

  • UK Mainland Delivery: We use reliable couriers such as Evri, Yodel, Royal Mail, DPD, UPS, DHL, and APC.

  • Delivery Timeframes: Most orders arrive within 1–3 working days after dispatch.

  • Flat Rate: £5.99 for UK Mainland deliveries.

  • Multiple Warehouse Orders: If items ship from more than one location, the maximum shipping cost is £11.98.

  • Free Shipping: May be offered at our discretion during promotions.

3. Order Tracking

  • For orders sent via trackable service, you will receive a tracking link in your dispatch email.

  • If your order has no tracking option, we will still notify you of dispatch.

4. International Orders & Customs

  • We currently ship to select countries only. Some destinations are excluded due to customs restrictions.

  • Customs Duties & Taxes: Customers are responsible for any import duties, taxes, or fees charged by their country’s customs authority. These are non-refundable.

  • Customs Delays: We are not responsible for delays caused by customs clearance procedures.

  • Please check your local import regulations before placing an order.

5. Returns & Refunds

5.1 General Policy

  • We accept returns only if items arrive damaged or defective.

  • Due to the nature of our products, we do not accept returns for:

    • Custom or personalised items

    • Mystery or surprise bundles

    • Items returned more than 14 days after delivery

  • The item must be unused, in original condition and packaging, with proof of purchase.

5.2 Damage or Defective Goods

  • Notification: You must inform us of any damage within 3 days of delivery, with clear photographs.

  • Return Timeframe: Once approved, returns must be sent within 14 days of delivery.

  • Resolution: We will offer a replacement or a full refund, including return postage, once we receive and inspect the item.

5.3 Refund Processing

  • Refunds are issued to your original payment method within 28 days of receiving the returned item.

  • Keep your proof of postage—returns lost in transit without tracking cannot be refunded.

6. Exchanges

  • We do not offer exchanges. If an item is defective or damaged, it will be replaced or refunded according to our Returns Policy.

7. Additional Conditions

  • Shipping costs are non-refundable except where an item is defective or damaged.

  • No rain checks or price adjustments are offered.

  • Mystery boxes cannot be returned for dislike of contents. Contents are described in general terms only and may vary.

8. Contact Us

If you have questions about this policy or need to request a return, please contact us:
Email: Support@artfullycuratedcreations.co.uk

Subscription shipping information

  • Click here to see a summarised version of the shipping and return policy.

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